The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
✘ INFORMATION I COLLECT
I have access to your personal data only for business purposes. When you place an order with me, I will receive your name, e-mail and delivery address from Etsy. I have no access to your payment account details as PayPal or Credit Card or Etsy Payments to processes your order. Your information will be stored on the Etsy system.
✘ WHY I NEED YOUR INFORMATION
Personal data received via the Etsy Platform, is used for customer communication and to complete transactions. For example, to fulfil your order, communicate about an order, solve delivery issues, settle disputes, cancel orders, and provide customer support.
✘ INFORMATION SHARING AND DISCLOSURE
I will never use or pass on your information to third parties for marketing purposes or any other purpose other than the circumstances listed below, nor add you to any mailing list without your explicit consent. The only circumstances in which I will share your data are in processing your order or complying with the law.
• With shipment companies: to fulfil your order. For the shipments, I engage certain trusted couriers and postal services company, such as POSTE ITALIANE or DHL. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• To comply my legal or tax obligations.
✘ DATA RETENTION
I retain the shipping receipts for as long as necessary to provide you with my services as described and to comply with my legal and tax regulatory obligations. I generally keep this data for the following time period: 3 years.
✘ HOW TO CONTACT ME:
If you have any questions or concerns, you may contact me with Etsy "Conversations," or through under 'Seller details'.If you are intrested in my promotion.
I love to build with your custom made item.
Please, do not hesitate to contact me if you would like a special combination of material, fabric or leather.
I'll be happy to make a special gift wrap, write a personalized note, please ask.
I would love to wholesale.
All fabric handbags can be spot cleaned with mild soap. dry it flat, (do not use drier).
otherwise go to drycleaner.
Leather use specific leather products.